Missing an appointment, needing a ride, or having a question about your Medicaid benefits often comes down to one thing: calling the right number the first time. Unfortunately, Anthem members in Ohio have several different phone lines, and each serves a different purpose.
If you’ve been searching for the Anthem Medicaid Ohio phone number, this guide brings the most important contact numbers together, explains when to use each one, and helps you avoid unnecessary transfers.
1. Anthem Medicaid Ohio Phone Number?
Most questions can be handled by Member Services, while transportation, nursing advice, pharmacy, and behavioral health support may have separate contact lines.
Because Medicaid plan contact information can change, always confirm the latest number through your Anthem member ID card or official plan materials.
| Service | Phone Number | When to Call |
| Member Services | 844-912-0938 | Benefits, ID cards, providers, general questions |
| Transportation (MTM) | 800-282-9720 | Schedule or manage medical rides |
| 24/7 NurseLine | 844-430-0341 | Medical advice anytime |
| Behavioral Health Crisis Line | 844-912-2425 | Mental health crisis support |
| Pharmacy Questions | Check your Member ID card or call Member Services | Prescription benefit questions |
Note: Phone numbers for Medicaid managed care plans may change over time. If you cannot reach a department using the number above, check your most recent Anthem member ID card or contact Member Services to confirm the current information for your plan.
2. Which Number Do Anthem Members Call To Schedule A Ride?
Eligible Anthem Ohio Medicaid members may receive non-emergency medical transportation (NEMT) for covered healthcare appointments. Transportation services are arranged through the provider assigned by the member’s plan.
For many Anthem members, MTM handles transportation scheduling, but confirm the current transportation contact information through Anthem before booking a ride.
For most routine rides, call 800-282-9720. The transportation team can help you:
- Schedule a ride to a covered medical appointment.
- Change or cancel an existing trip.
- Check the status of your scheduled transportation.
- Answer questions about transportation eligibility.
Schedule your ride as early as possible before your appointment. Many transportation programs require advance notice, and the exact timeframe depends on your plan and the type of trip requested.
3. Reach The Right Anthem Team Without Extra Calls
Knowing the correct Anthem Medicaid Ohio phone number is only part of the process. Having the right information ready before you call can help resolve your issue much faster.
Have your Anthem member ID ready
Your member ID allows the representative to locate your account quickly. Keep your Anthem member ID card nearby before calling, as you’ll usually be asked for your member identification number and personal information to verify your identity.
Match your question to the right phone line
Before dialing the Anthem Medicaid Ohio phone number, decide which department can best help with your issue.
- Member Services for benefits, providers, and ID cards.
- Transportation for medical rides.
- NurseLine for non-emergency medical advice.
- Behavioral Health Crisis Line for mental health emergencies.
Check whether the line is open before calling
Some support services, including NurseLine and behavioral health crisis support, may be available 24/7. Member Services generally follows scheduled business hours. Check your Anthem materials for the most accurate availability.
Write down confirmation numbers and next steps
Before ending the call, ask whether there is a confirmation number for your request. This can be helpful if you need to follow up about transportation, prior authorization, or another service later.
>>> Read more: West Virginia Medicaid Phone Number: Get Help Fast
4. What Can Anthem Ohio Medicaid Member Services Handle?
Member Services does much more than answer general questions. If you’re unsure where to start, calling the Anthem Medicaid Ohio phone number is often the quickest way to reach the appropriate department.
- Find doctors and specialists: Representatives can help you locate in-network primary care providers, specialists, hospitals, and pharmacies.
- Replace or access your member ID card: If your ID card is lost, damaged, or hasn’t arrived, Member Services can explain how to request a replacement or access a digital copy.
- Understand your benefits and coverage: Whether you have questions about covered services, preventive care, prescriptions, or transportation benefits, Member Services can explain how your plan works.
- Understand prior authorization requirements: Member Services can explain whether a service requires prior approval and help you understand the next steps. Your healthcare provider or the appropriate utilization management department usually handles the authorization request itself.
5. Check Whether You Have Anthem Medicaid Or Anthem MyCare
Anthem offers different types of coverage in Ohio, and the correct contact number depends on the plan you have. Anthem Medicaid serves eligible Medicaid members, while Anthem MyCare Ohio is designed for people who qualify for both Medicare and Medicaid.
| Plan | Who It Serves | Behavioral Health |
| Anthem Ohio Medicaid | Members enrolled in Anthem’s Medicaid managed care plan | 844-912-0938 |
| Anthem MyCare Ohio | Members eligible for both Medicare and Medicaid | Use the phone number listed on your MyCare member ID card |
>>> Read more: Phone Number for Medicaid: Fast Ways to Get the Right Help
6. Staying Connected Makes Managing Medicaid Easier
Having the Anthem Medicaid Ohio phone number is useful, but it only helps if you’ve got reliable phone service to call it from. That’s where Medicaid eligibility can work in your favor again, through the Federal Lifeline Program, which lowers what you pay each month for phone or internet service.
If you’re already enrolled in an Ohio Medicaid plan through Anthem, Lifeline eligibility likely follows close behind, given how much the two programs’ requirements overlap.
Not on Medicaid? You can still get there through the income threshold on its own, or by taking part in programs like SSI, SNAP, or Section 8. Keep in mind, the benefit is capped at one per household and isn’t something you can pass along to a relative.
The Lifeline Program determines who is eligible for the benefit and the amount of monthly support available. However, it does not directly provide wireless service.
Instead, participating Eligible Telecommunications Carriers (ETCs) handle the enrollment for approved applicants and provide the Lifeline-supported wireless service.
Cintex Wireless takes on that role, applying the monthly savings and offering a free or discounted device to qualifying applicants, the same phone you’d use to reach Anthem’s member services line.
Cintex has since merged with AirTalk Wireless, another approved ETC, expanding the device options available and simplifying the path through enrollment.
Depending on eligibility, inventory, and location, available benefits may include:
Whether you’re calling the Anthem Medicaid Ohio phone number to arrange a ride, speak with Member Services, or ask about your benefits, reliable phone service helps you stay informed and respond quickly when important healthcare matters arise.
IMPORTANT: The government does not subsidize devices. Lifeline programs cover basic service costs only. Free or discounted devices, upgrade plans, or top-ups are exclusive benefits provided by Cintex Wireless and AirTalk Wireless as part of the promotional offers. Terms and conditions apply. Limited-time promotion—offers vary by state, stock availability, and eligibility.
7. FAQs
Is Anthem Medicaid Ohio available by phone 24/7?
No. Member Services is available during regular business hours. However, the 24/7 NurseLine and Behavioral Health Crisis Line are available around the clock for eligible members.
Does Anthem Member Services assist with finding a doctor?
Yes. Member Services can help you locate participating primary care providers, specialists, hospitals, pharmacies, and other in-network healthcare providers.
What is the Anthem Ohio Medicaid transportation phone number?
Eligible Anthem Ohio Medicaid members may schedule non-emergency medical transportation through the transportation provider assigned to their plan. Many members use MTM at 800-282-9720, but confirm the current transportation contact number through Anthem before scheduling a ride.
Is the Anthem MyCare phone number the same as Anthem Medicaid?
No. Anthem MyCare Ohio has its own Member Services phone number. Always check your member ID card to confirm which number applies to your specific health plan.
What should you do if you lose your Anthem Medicaid member ID card?
Call Member Services as soon as possible. Member Services can arrange a new ID card and let you know if a temporary or digital version is available.
Conclusion
Finding the correct Anthem Ohio Medicaid contact number helps you reach the right department faster and avoid unnecessary transfers.
Whether you need transportation assistance, benefit information, or help with your member account, checking your plan details first makes it easier to get the support you need.
