Finding the right MS Medicaid transportation phone number depends on the type of Medicaid coverage you have. Traditional Medicaid members use Modivcare, while Magnolia Health, Molina Healthcare, and TrueCare members have different transportation contacts.
Calling the correct number matters because each program handles ride reservations, late pickups, return trips, and transportation concerns separately.
This guide lists the current Mississippi Medicaid transportation numbers, explains who may qualify for a ride, and shows what information to prepare before you call.
1. Which MS Medicaid Transportation Phone Number Should You Call?
Check your current member card before calling. Mississippi lists separate contacts for traditional Medicaid and managed care members.
| Your Coverage Or Need | Phone Number | Purpose |
| Traditional fee-for-service Medicaid — Modivcare | 1-866-331-6004 | Book transportation |
| Modivcare Ride Assist | 1-866-334-3794 | Late rides, changes, and return-trip assistance |
| Modivcare complaints | 1-866-381-4853 | Report transportation concerns |
| Magnolia Health – MTM | 1-888-889-0605 | Reservations and late rides |
| Molina Healthcare – MTM | 1-888-597-1206 | Reservations and late rides |
| TrueCare | 1-833-230-2050 | Transportation requests and concerns |
These contacts appear on Mississippi’s official covered-services page. The MS Medicaid transportation phone number for one program should not be assumed to serve another. For a medical emergency, call 911 rather than a transportation reservation line.
2. Who Qualifies For Mississippi Medicaid Transportation?
Having Medicaid is the starting point; the trip must also meet transportation rules. Before calling your MS Medicaid transportation phone number, check these conditions:
- Eligible coverage: Your Medicaid program must include the transportation benefit. Check your current coverage and confirm which organization arranges your rides.
- No other transportation: You need assistance getting to or from the appointment because you have no other available means of transportation.
- Covered medical care: The visit must involve medically necessary, Medicaid-covered services from an approved provider. Confirm that the appointment meets these requirements before booking.
- Applicable service limits: The requested care must remain within relevant coverage limits, including any visit limits or authorization requirements that apply to the service.
Explain your circumstances when booking. The transportation coordinator determines the appropriate arrangement, which may include a vehicle, bus transportation, or mileage reimbursement.
>>> Read more: Medical Transportation Services Near Me: How to Find One
3. How To Schedule A Medicaid Ride In Mississippi
Use your MS Medicaid transportation phone number after gathering the details below. Clear information helps the coordinator match the ride to your appointment and mobility needs.
Step 1. Confirm your appointment date, time, and destination
Ask the clinic for its full address, telephone number, and appointment start time. Explain whether the visit is routine or medically urgent.
Step 2. Gather your member information and pickup details
Have your Medicaid ID, name, home address, callback number, and exact pickup location ready. Include building entrances or other directions that could prevent confusion.
Step 3. Call before your program’s booking deadline
Booking deadlines vary by coverage.
For traditional fee-for-service Medicaid, Modivcare asks members to schedule routine trips at least three business days in advance.
Managed-care plans can follow different timelines. Molina generally asks for at least three days’ notice, while Magnolia generally asks members to call at least two days ahead for routine appointments. TrueCare asks members to schedule rides at least two business days, or 48 hours, before the visit.
Urgent or hospital-discharge transportation may follow different rules, so call your transportation program as soon as you know a ride is needed.
Step 4. Discuss accessibility needs and the return trip
Mention wheelchair requirements or a medically necessary escort before the vehicle is assigned. Ask whether your return ride has a scheduled time or requires a call when treatment ends.
Step 5. Save your reservation details and follow-up number
Write down your confirmation number, pickup time, and ride-assistance contact. Save the MS Medicaid transportation phone number in your phone and keep a written copy.
For example, someone attending dialysis may not know exactly when treatment will finish. Discussing that uncertainty during booking helps establish how to request the ride home.
Recurring appointments such as dialysis may also qualify for standing-order transportation, reducing the need to book every trip separately.
4. What If Your Ride Is Late Or Your Appointment Changes?
Keep your reservation number and transportation contact available until the trip is complete.
- Late Modivcare ride: Call Ride Assist at 1-866-334-3794 if your ride is more than 15 minutes late. Modivcare also says to use this line if you have called for your return ride and have waited more than one hour.
- Late Magnolia ride: Call 1-888-889-0605.
- Late Molina ride: Call 1-888-597-1206.
- TrueCare transportation issue: Call 1-833-230-2050.
- Appointment change: Contact the transportation provider as soon as possible and confirm that the reservation reflects the new time or location.
- Complaint: Traditional Medicaid members can call Modivcare at 1-866-381-4853. Magnolia members can call 1-866-912-6285, Molina members can call 1-844-809-8438, and TrueCare members can use 1-833-230-2050.
For a return trip without a fixed end time, ask during booking whether the ride will be set up as a will-call trip and which number you should use when the appointment is finished.
>>> Read more: Ohio Medicaid Transportation Phone Number: Get Help Fast
5. Stay Reachable From Booking To The Ride Home
Saving the MS Medicaid transportation phone number lets you handle your medical-related ride. Your own phone needs to stay connected too, since the coordinator or driver may call to confirm your location or explain a change.
If service strains your budget, the Federal Lifeline Program may help. It gives a monthly discount on qualifying phone or internet service.
- Medicaid enrollment is one way to qualify, though you still need to complete the Lifeline application and verification.
- If Medicaid does not apply to you, qualifying income or participation in SNAP, SSI, or Federal Public Housing Assistance may work instead.
Lifeline funds the discount, while an approved Eligible Telecommunications Carrier (ETC) provides your service and applies the savings. Eligibility verification confirms whether you qualify, and carrier enrollment activates the service.
Cintex Wireless provides Lifeline wireless service and offers device promotions to eligible customers, which can help if you want to lower your monthly bill and replace an unreliable phone. Cintex has since merged into AirTalk Wireless, which is intended to broaden phone choices and bring enrollment and support under one operation.
Depending on your ZIP code and selected offer, options may include:
- Unlimited talk and text
- Monthly mobile data
- Free or discounted phones
Confirm availability, allowances, and charges before enrolling. Device promotions depend on eligibility, inventory, and terms. With an affordable connection, you can stay in contact from the first reservation call through the ride home.
IMPORTANT: The government does not subsidize devices. Lifeline programs cover basic service costs only. Free or discounted devices, upgrade plans, or top-ups are exclusive benefits provided by Cintex Wireless and AirTalk Wireless as part of the promotional offers. Terms and conditions apply. Limited-time promotion—offers vary by state, stock availability, and eligibility.
6. FAQs
Can I request a Medicaid ride on the same day as my appointment?
Sometimes. Same-day transportation may be available for qualifying urgent situations, but routine appointments generally require advance scheduling. For traditional Medicaid, Modivcare may verify the urgency with your healthcare provider. If the situation is a medical emergency, call 911 instead.
Can a family member or caregiver book transportation for me?
Yes. Modivcare allows relatives, caregivers, and healthcare providers to book. They should have your member and appointment information available.
Does Mississippi Medicaid reimburse mileage if someone drives me?
Mileage reimbursement may be available for qualifying trips through Modivcare. Arrange the trip with Modivcare before traveling and follow its current mileage-reimbursement instructions, including any required trip number, driver information, and documentation.
Conclusion
A Medicaid ride is easier to manage when you know which transportation provider handles your coverage and what information to have ready before calling. Save the correct MS Medicaid transportation phone number, schedule routine trips within your program’s required timeframe, and keep your reservation details until you return home.
If a pickup is late or your appointment changes, contact the appropriate ride-assistance line instead of starting a new reservation. Knowing who to call at each stage can help prevent a transportation problem from turning into a missed medical visit.
