What is the Texas Medicaid transportation phone number? The general Texas Medicaid Non-Emergency Medical Transportation (NEMT) number is 877-633-8747 (877-MED-TRIP). However, if you are enrolled in a Medicaid managed care plan, your transportation contact may be different depending on your plan.
This guide explains which number to call, who qualifies for Texas Medicaid transportation, and what information to prepare before scheduling your ride.
1. What Is the Texas Medicaid Transportation Phone Number?
You can call the general Texas Health and Human Services Non-Emergency Medical Transportation Program at 877-633-8747 (877-MED-TRIP) if you do not have a specific managed health plan. If you belong to a managed Medicaid health plan, call that plan’s transportation number instead.
Most Texas Medicaid recipients are enrolled in a managed care plan, so the plan-specific number usually applies more often than the general line.
Note: Transportation providers and phone numbers may change over time. Always confirm the latest contact information through your Medicaid health plan’s official member resources before scheduling a ride.
2. Which Number Do You Call for Your Specific Health Plan?
The number you need depends entirely on which managed health plan you’re enrolled in. Each plan contracts with a different transportation provider. This table matches your plan to the right number.
| Health Plan | Transportation Provider | Phone Number |
| Molina Healthcare | Molina Texas Medicaid Transportation | 1-866-462-4857 |
| Wellpoint | Wellpoint Texas Medicaid Transportation | 1-833-731-2160 |
| Aetna | Access2Care | 1-866-411-8920 |
| Blue Cross Blue Shield of Texas | ModivCare | 1-866-824-1565 |
| Texas Children’s Health Plan | SafeRide | 1-888-583-0110 |
>>> Read more: Medicaid Transportation Missouri: Don’t Miss Your Medical Appointments!
3. Who Qualifies for Medicaid Transportation in Texas?
Texas Medicaid and CHIP members may qualify for non-emergency medical transportation (NEMT) when they need assistance getting to covered healthcare services and meet program requirements. Eligibility and available transportation options can depend on your Medicaid plan and the type of appointment.
This includes rides to doctor visits, pharmacy pickups, and other Medicaid-covered services.
This benefit does not cover general public transportation for non-medical errands, only trips tied to a covered healthcare appointment.
4. What Trips Can Texas Medicaid Transportation Cover?
Texas Medicaid transportation is intended for eligible trips connected to covered healthcare services, not general transportation needs or everyday errands.
- Doctor visits
- Dentist appointments
- Pharmacy-related trips and other healthcare destinations when covered under program rules
- Other covered healthcare destinations
5. What Do You Need Before You Call to Schedule a Ride?
Calling without the right information ready usually means calling back a second time. Two things matter most before you dial. Having them on hand speeds up booking significantly.
- Schedule your ride as early as possible before your appointment. Many transportation providers require advance notice, and longer trips, such as travel outside your county, may require additional time to arrange.
- Have your Medicaid ID, the appointment address, a callback phone number, and your doctor’s name ready before you call
6. Texas Medicaid Recipients Can Also Check Their Phone Bill
Your Medicaid plan already covers the call to schedule a ride, no cost to you. A separate federal program works the same way for your actual phone service, and Medicaid recipients can qualify for it.
Lifeline is a federal program that helps make connection more affordable to eligible households. The program does that by offering a monthly discount on qualifying phone service or internet service.
The discount runs up to $9.25 a month standard, or $34.25 a month on Tribal lands. Texas Medicaid enrollment already qualifies your household.
You can apply for Lifeline through an Eligible Telecommunications Carrier directly to receive more than just a discount.
Because a provider may pair the discount with an actual device offer. Cintex Wireless is one example. The carrier is a federally approved ETC that combines the Lifeline discount with its own device promotions. When applying, eligible applicants can get:
- A free or discounted smartphone from well-known brands (varies by state)
- Unlimited talk, text, and a data allowance
- International calling to over 80 nations
- A free SIM kit or eSIM
- Nationwide coverage
- Dedicated customer support
Another reason why many people choose to apply at Cintex Wireless is for a simple enrollment process.
Now, the carrier has announced that it has merged into AirTalk Wireless, another ETC that has been serving for more than 2 decades. The merger brings a lot to the table. Specifically, broader choices in phones and faster application review.
Note: Eligibility varies by state and program. Offers depend on availability and qualifications. AirTalk Wireless and Cintex Wireless operate under the federal Lifeline Program as an Eligible Telecommunications Carrier (ETC). Service is non-transferable and limited to one service per household.
>>> Read more: Free Government iPhone Airtalk Wireless: Is It Legitimate?
7. Frequently Asked Questions
Q1. How do you qualify for Medicaid transportation in Texas?
You must be enrolled in Texas Medicaid or CHIP and have no other way to reach a covered medical appointment, such as a doctor visit or pharmacy pickup.
Q2. Who pays for non-emergency medical transportation in Texas?
The Texas Health and Human Services Non-Emergency Medical Transportation Program, or your specific managed care plan’s contracted provider, covers the cost for eligible trips.
Q3. Does Medicaid pay for public transportation in Texas?
It can, in some cases, when arranged through your transportation provider as part of an approved medical trip, but it does not cover general public transit for non-medical purposes.
Conclusion
Texas Medicaid transportation phone number depends on your Medicaid enrollment. The general Texas Medicaid NEMT line is 877-633-8747 (877-MED-TRIP), while managed care members may need to contact their health plan’s transportation provider directly.
Confirm your ride details early, keep your Medicaid information nearby, and check your plan’s latest transportation instructions before your appointment. A quick verification can help avoid delays when you need a ride to care.
